Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between Arutis Technologies Private Limited ("Arutis", "Company", "we", "us") and the subscriber entity ("Customer", "Subscriber", "You") accessing or utilizing the ArutisCRM cloud platform located at https://crm.arutistechnologies.com.

By clicking "Register", "Create Account", "Subscribe", or by accessing any feature of ArutisCRM, you acknowledge that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy.

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2. Description of Service & Tenant Isolation

ArutisCRM is a specialized Software-as-a-Service (SaaS) platform tailored for the Indian real estate market, featuring multi-tenant lead management, WhatsApp site visit notifications, channel partner coordination, tower unit inventories, and cost sheet generation.

Each subscribing real estate organization receives an isolated, password-protected tenant workspace. We guarantee strict computational and data segregation between different customer tenants to prevent unauthorized access or cross-tenant visibility.

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3. User Responsibilities & RERA Compliance

Subscribers agree to:

• Maintain the confidentiality of administrative credentials and ensure multi-factor authentication (2FA) is utilized where applicable.
• Ensure all real estate marketing, WhatsApp messaging, and property promotional campaigns adhere to the Real Estate (Regulation and Development) Act, 2016 (RERA) and TRAI DLT commercial communication guidelines.
• Not transmit unauthorized spam, malware, infringing content, or attempt to reverse-engineer or penetrate the CRM infrastructure.

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4. Subscriptions, Invoicing & Razorpay Billing

All subscription fees are denominated in Indian Rupees (INR ₹) and are processed securely through certified payment gateways, including Razorpay. Applicable Goods and Services Tax (GST) will be charged in accordance with Indian tax statutes. Subscriptions renew on a monthly or annual billing cycle based on the plan selected.

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5. Service Level Agreement (SLA) & Uptime

Arutis Technologies strives to maintain 99.9% application availability for mission-critical real estate operations. Scheduled maintenance windows are communicated via email and in-app system alerts during non-peak business hours.

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6. Intellectual Property & Customer Data Ownership

All software architectures, UI components, patents, and trademarks of ArutisCRM are the exclusive intellectual property of Arutis Technologies Private Limited. Conversely, all leads, buyer inquiries, unit inventories, and commercial cost sheets uploaded by the Customer remain the sole and exclusive proprietary property of the Customer.

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7. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of India. Any legal dispute, controversy, or claim arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts situated in Mumbai, Maharashtra, India.

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8. Contact Information

For inquiries regarding these Terms of Service or enterprise agreements: